Virtual vs Tango
Tango is your written how-to with screenshots. Virtual is your video that talks back.
Tango captures every click in your product and turns it into a step-by-step guide, screenshots, written instructions, no video needed. Great for asynchronous reference material that lives in a knowledge base.
Virtual works on video. Any recording becomes an Ask Assistant surface, viewers can interrupt at any timestamp and the AI answers from your transcript and your saved answers.
Pick Tango when…
Pick Tango when your audience prefers reading step-by-step instructions over watching video, or when the documentation needs to be search-indexed by the help center.
Pick Virtual when…
Pick Virtual when your audience prefers watching, and when comprehension is more important than reference-lookup.
Feature comparison
| Feature | Virtual | Tango |
|---|---|---|
| Click-capture step guides | ✗ | ✓ |
| Written instructions | ✗ | ✓ |
| Help-center embedding | Coming soon | ✓ |
| AI video Q&A | ✓ | ✗ |
| Confusion heatmap | ✓ | ✗ |
Read vs. watch
Tango optimises for the reader who wants to know exactly which button to press. Virtual optimises for the viewer who wants to understand why.
Most teams need both. The Tango guide lives in the help center. The Virtual video lives in the onboarding flow. They reinforce each other.
Migrating from Tango
- Keep Tango for click-by-click reference material.
- Use Virtual for any narrated walkthrough or explainer.
Frequently asked questions
No, Virtual is video-first. For written reference docs, Tango is the better tool.
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